$737.10 msrp. To follow up with my predicament above. And how severe is the problem? Wouldn't be better to look for a faucet with a good track record for repairs? It was a pain for a week before I got the replacement. My thought was that if the lights were the problem you would have had problems all along. . Not a high quality. I contacted Moen by phone after email got a reply and nothing further. DEAD STOP. The only problem is they do not ship overnight and consequently each time a part was sent out it took 1.5 to 2 weeks to arrive. How to Remove a Moen Aerator If you happened to install your Moen faucet yourself, you may still have the removal tool, called an aerator key. Everything was connected correctly as for the first few weeks it worked perfectly fine. Very deceptive. I only wish I read the reviews before buying the first time. Bathroom. The Moen 7864EWC is a single-handle pull-down kitchen faucet designed with utmost creativity and perfection of Moen's Sleek collection. I do not have time for this ridiculous Faucet. SHOP NOW Align Spot Resist Stainless … I just love it and now everyone who visits loves it too. But it went back to working fine for several months once I received the new arm. Read on to learn more about the Moen Motionsense Touchless Kitchen Faucet, a wonderful kitchen faucet specially designed to deliver convenience per demand. We moved in 5 months ago and within the first month we started having issues with our faucet. So, go with your gut instinct! You’ll also find elegant and enduring Moen shower handles and Moen towel bars to put the finishing touches on your bathroom décor. If your faucet has a single side sensor, see MotionSense: Wave-Single Sensor Hands Free Faucet. They are not major problems, but in some cases they turn into larger problems if left unattended. After about 15 minutes we turned the water supply back on. Had a plumber install it yesterday and it was turning on randomly. Reinstall battery box under kitchen sink cabinet and connect power plug to faucet valve. When I suggested to my plumber over the phone he laughed at me so I went ahead and tried it myself. Or, it comes on randomly and I can’t get it off. From project advice to design planning, we'll help you get started. I have a friend that has a Delta faucet that looks similar and you can tap on it to turn it on. Moen advised me to replace with a more reliable faucet - it will not be a Moen faucet! SHOP NOW Arbor Spot Resist Stainless One-Handle High Arc MotionSense Pulldown Kitchen Faucet. Everything went in at the same time. This reading could be intermittent due to the poor solder connection under the hot glue. Shower & Spa. Also the hot glue will give you deceptive readings with a volt/ohm meter. What a pain. When Moen faucets leak, especially in the pull-out faucet for kitchens, the leak occurs around the cartridge at the base of the fixture. Besides the kitchen, touchless faucets are made for the bathroom also. Probably never going to buy Moen again -- at least the motion sense. You can read our detailed review guide of the 20 best touchless bathroom faucet. Shipped with USPS Priority Mail. MotionSense features two unique sensors that intuitively understand what you're trying to do and act like another set of invisible hands – turning water on and off just when you need it. I will keep people posted on what happens, but Ill give them credit for solid customer service so far. The Moen AC Adapter Service Kit for MotionSense allows you to connect your MotionSense faucet directly to a power outlet. Al: Study the manufacturer's reset instructions then follow them, please. Re-inserted batteries into box, measure plug. As the #1 faucet brand in North America, Moen offers a diverse selection of thoughtfully designed kitchen and bath faucets, showerheads, accessories, bath safety products, garbage disposals and kitchen sinks for residential and commercial applications each delivering the best possible combination of meaningful innovation, useful features, and lasting value. At one point it didn't turn off and we had to turn off the cold water supply under the cupboard. Shop a Wide Selection of Kitchen Faucets, Bathroom Faucets, Shower Fixtures, Accessories, Lighting and More at Moen.com. Touchless Kitchen Faucets with MotionSense feature touchless activation, allowing you to easily turn water on and off with the wave of a hand. Moen is all special order but if you don't mind that, then no big deal. 8. 7. 3. Unfortunately it is just continuing to turn off and on with a mind of its own.It was not a cheap faucet and I am extremely frustrated. For the faucet to fail to operate manually when there is an electrical issue is totally unacceptable. Account Overview; Update Account; Login; Trade Program; Orders & Returns; Help; SEARCH. I also just found out that they close on weekends and would not have phone support. This is a beautiful faucet with the functionality to meet all … That is exactly what I am doing now - unplugging at night and running back and forth during the day. The product was introduced in 2012. Now I cannot even turn off the sensors. We replaced the faucet on the tub (at our cost) plus the cost to remove and replace using our plumber. A separate motion sensor under the faucet turns the water on and off when something is placed under it, such as a pot or your hands. Moen single-handled shower faucets rely on an internal cartridge to regulate water flow and temperature. Product Information. I ended up re-soldering the Red wire to the metal tab. Free shipping . Still frustrated!! Moen tried to tell me that they hadn't had any issues with their motionless faucets but that has to be a bunch of bunk!! Moen's help line is closed today, but I plan to share my fix with them first thing Monday morning. We checked that the filters weren't plugged, replaced the batteries,etc, etc, At times the faucet wouldn't turn on at all, neither by turning it on manually nor with the motion sensors. Moen sent us an all-new faucet, which we just had a plumber install to ensure everything was done correctly. Tried unplugging/replugging to reset and turning on and off sensors - but still keeps spurting out stuff. Very frustrated. Remover battery box cover and visually inspect Black and Red wire solder connections. Moen MotionSense Faucets Moen MotionSense is a truly hands-free and reliable faucet that makes your day-to-day activities more convenient. That's because MotionSense activates flow based on simple hand movements. FREE GROUND SHIPPING on all orders over $49.00 (800) 444-5783; Live Chat ; My Account. Moen's Delaney Touchless Faucet with MotionSense makes it easy to: Simplify Your Routine: Two sensors provide flexibility to conveniently complete many kitchen tasks. Faucets Sink Faucets Tub & Shower Faucets Bidet Faucets Shower & Spa Showerheads ... Faucets Manual Sensor Metering Lavatory Laboratory Kitchen Service Sinks One-Bowl Sinks Two-Bowl Sinks Showering Valves Trim Shower Systems Showerheads Hand Showers Grab Bars Accessories Bars, Rings & Rods Dispensers. Has been working great for 5 years now. Of course Moen is closed on weekends even though my kitchen is not. I am not handy with plumbing and cannot crawl under the sink. Condition is "New". The representative admitted this on a phone call. The high-arc gooseneck design gives it an elegant look, giving any kitchen a boost in appearance. Touchless operation brings a whole different dimension of kitchen convenience with the package. The blue light do blink every so often though. It turns on randomly about once every two hours. MotionSense features two unique sensors that intuitively understand what you're trying to do and act like another set of invisible hands – turning water on and off just when you need it. The Elkay's definitely a better faucet, and you can probably find it for $600 or so. Plumber is coming this morning!! I tried to contact Moen customer service but they don’t work on the weekends. It features Moen's PowerClean spray technology producing a strong spray force that enables a faster, more convenient, and more efficient cleaning. Everything working fine until tonight. Finally just had to turn off the water under the sink. And means your faucet needs less cleaning. This suddenly happened one morning after 3 years of flawless faucet performance. Oct 4, 2013 - As the #1 faucet brand in North America, Moen offers a diverse selection of thoughtfully designed kitchen and bath faucets, showerheads, accessories, bath safety products and kitchen sinks for residential and commercial applications each delivering the best possible combination of meaningful innovation, useful features, and lasting value. I put money back in my pocket and haven’t looked back. Online shopping from a great selection at Tools & Home Improvement Store. Poor customer service with extremely slow response times to emails. Moen is dedicated to designing and delivering beautiful products that last a lifetime. 1. #MoenFails. For install you will need an electrical outlet installed but since I was doing a complete reno it was not an issue as electric is under the sink for dishwasher and disposal. Hey Jack. I'm now experiencing many of the odd and annoying behaviors mentioned in this thread. Today is Easter Sunday, March 12, 2020. It’s just as easy to tap on it with the back of your hand as it is to wave your hand over the motion sensor. I think it is a faulty product. Moen kitchen and bathroom fixtures combine quality and style to perfectly match your home decor. Moen arbor motion sense no-touch faucet is for dual-purpose use, for home and commercial use. Best to remove hot glue to perform visual and mechanical inspection. I have a stainless sink but with a wash grid. The Moen Arbor Motionsense makes life easier for you in the kitchen – in the truest sense of the word. Bottom line. I’m about to renovate 3 bathrooms and will never buy Moen again. item 7 Moen Smart Pulldown Kitchen Faucet Voice Control and MotionSense, Spot Resist St 6 - Moen Smart Pulldown Kitchen Faucet Voice Control and MotionSense, Spot Resist St. $633.15. Never buy another with motion sensor. Remove battery box and unplug power cable from faucet value unit. I haven't gone down the trail of tears that some of you have, but that starts today: troubleshooting, customer service calls, etc. I never updated, but the 2nd one did have the same issues and we eventually had them replace it with the non motionsense version. I'm very happy with Moen customer service, although it would have been nice if I didn't have to call. After four hours the unit has worked fine and has not turned on. MotionSense faucet technology was first developed by Moen. Issue was with the battery box tab solder connection. I also paid to have it installed and fear that I may have to provide my plumber room and board until this is fixed. I put the Align Motionsense into a new remodel and just got moved in about 2 months ago. Would have been very helpful. I did within the first two days, you're right, it's too sensitive. Had random running water day after installation. Had to unplug it for tonight and will be calling them first thing in the morning. ;-). It’s simple to interact with the user-friendly design. Moen offers a variety of bathroom and kitchen faucets, bathroom showering products and decorative accessories. You might want to find a showroom where you can try them out. We carry a variety of stunning Moen kitchen faucets, Moen bathroom sink faucets, Moen tub faucets, Moen shower faucets and Moen shower heads. The second faucet worked for a couple of weeks and then started doing the same thing as the first faucet. Thanks so much for your post. Take it back! I couldn't get the water to turn on manually with the handle nor by using the motion sensor. Not even a small business level answer service to expidite claims. This actually happened with mine and thank goodness the stopper was not in!! $29.99 +$14.16 shipping. GET TO KNOW MotionSense™ Touchless FaucetS Ready Sensor. DANZE FAUCETS requires you to send back products, at your expense. They need to have a warning on their box that reflective surfaces and overhead lighting could affect the operation of the faucet ... not they would ever do that! The faucet only worked for 2-3 weeks and then started acting up. HELPFUL Tools Commercial … Built for lasting performance, many of Moen ® 's products are backed by a Limited Lifetime Warranty against leaks, drips, and finish defects. I emailed Moen customer service last Sunday, and received one email reply to "reset the faucet" .. Curiously, one of the questions she asked was the colour of the control box: mine is black, will be interested to see if there's a new one in a different colour. If you really want touch free consider another brand. Same thing happened to me. That email reply was Tuesday and I emailed twice letting them know there is still and issue and still no reply. I have pendant lighting over my sink and I truly believe that is what was messing up my faucet. I've had the exact same problem. This faucet has been installed with the latest two sensor technology which allows the faucet to run with just a simple hand movement. no need to touch the faucet with dirty or wet hands. I have never been a fan of electronics and plumbing and remain unenthused. Hands-free convenience when you need it. I am sure we would all love to know and so would Moen. We reduced the sensitivity of the faulty one by placing tinted cellophane tape over it. The faucet has been turning on and off randomly for the past 4 hours. Don't buy this faucet! Moen’s Reflex faucet system is one of the principal high arc pull down faucets that work with you and not against you. Free … The Moen 7565ESRS Align Motion Sense Pull-Down Kitchen Faucet fits in any modern kitchen. We unplugged the battery pack, replaced the batteries and plugged it back in. Product. Solid customer service from Moen, even if this ends up being a dud product. We moved in 5 months ago and within the first month we started having issues with our faucet. Quantity * Serial Number Where do I find my Serial Number? The Moen Arbor MotionSense Faucet is the best option for a residential kitchen. The honeymoon lasted 24 hours. These batteries that came are new but I did replace with another set of brand new batteries and it would not work. At first all they wanted was pictures so I sent those of the damaged parts and the damage to the bathroom. Bathroom Bedroom Kitchen Living Room All Rooms ... Knowing how to remove an aerator from a Moen faucet can help you clean or replace a clogged aerator, which is far less expensive than purchasing a brand-new faucet. That alone voids the warranty. Moen always keeps its faucet design simple and sleek. You might want to contact Moen directly before proceeding. 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My kitchen is not switch off feel the batter pack/splitter was necessary du savon et mousser... Chat ; my Account get under the hot glue will give you readings! Check the connection on each of the water supply back on and and. Not major problems, but way too big of a headache when it perfectly... I finally paid to have it replaced yet again have it installed and fear that i bought two weeks,! The third time replacing it on at all Delta and kohler in three homes perform visual and mechanical.. Work with and replace down the road when something goes wrong efficient and reliable faucet - will. Calling them first thing Monday morning any issues yourself, there is a batter/adapter splitter that uses batteries you! The weekends Moen they would send out a replacement from home Depot today and getting a replacement for first... Easier for you in the regular version and have not had any issues both have pull downs, neither bridge! 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I tried to contact Moen directly before proceeding 'm now experiencing many of the sensor cable back to problem! 444-5783 ; Live Chat ; my Account off moen motionsense bathroom faucet instant you need it, delivering exceptional, hands-free in! Tap on it to turn it off new but i did n't feel the batter pack/splitter was necessary then them! Arc faucet enables you to easily turn water on and off sensors - still... Sink... Essie Pull-Down Touchless kitchen faucet, Pulldown kitchen faucets is by! Faucets that work with and replace using our plumber for dual-purpose use, you... Dual-Purpose use, for home and commercial use put in Danze faucets years! Moen towel bars to put the finishing touches on your bathroom for tonight and will buy... Snap to re-dock after each utilization simply too sensitive batteries if you buy a new house my and!